Help & FAQs


Below are some of the frequently asked questions and answers around use of the site and data storage.

Why is this toolkit free?

This website has been developed and financed by RISCAuthority, a research scheme that manages technical research and publishes best practice guidance on behalf of the UK's leading commercial property insurers and brokers.  One of the scheme's key objectives is the dissemination of knowledge and information to help support their customers on property protection and business resilience matters.  With business interruption claims on the increase, this tool has been developed to help businesses establish a stronger, more robust supply chain.

What is a supply chain?

A supply chain is the collection of processes and resources required to make and deliver a product or service to the final customer.  Typical links of a supply chain can include raw materials; component manufacturers; manufacturing and assembly plants, wholesalers and retailers.

Why is supply chain resilience important?

With supply chains becoming ever increasingly global and interconnected, even a relatively small disruption can have serious consequences for your business, in that you might not be able to deliver products or services to your customers, impacting on your profit, brand and reputation.  Unfortunately there is very little control over the causes to disruptive events in the supply chain - which can range from environmental catastrophes, IT shortage or machinery failure - however businesses are able to understand and control the consequences of these events, with the aid of this new toolkit.

How are the supplier and assessment risk ratings calculated?

Each answer supplied is scored using the toolkit's built-in formula and logic in order to provide an overview of all suppliers and their associated risk rating.

Why do I need to upload my company logo?

This is an optional feature whereby your suppliers, on receipt of any questionnaires sent from the website, are able to associate the request for information with your company logo.

Can my suppliers access my information through the assessment form?

No. Suppliers do not have access to any data on the tool, and can only submit their assessment forms and responses via a secure link.

Can the tool be accessed from a mobile device?

Yes - the tool is designed to be responsive for use across mobile devices and screen sizes.

Where is the data stored?

The system is hosted on a secure cloud (Microsoft Azure) within a UK datacentre and backups stored in a different UK datacentre

How is the data stored and who can access it?

All stored data is encrypted, and access to the servers and databases are controlled and monitored by approved IPSEC officers. 

What personal data is stored?

We do not handle any personal data such as DOB and NI, and neither do we collect or store any non-essential details about the company such as Registration Number, VAT numbers or financial accounts.

How secure is a users login/password credentials?

Passwords are hashed (one-way hash) using random and unique salt's per user, and therefore cannot be read or discovered, ensuring that two identical passwords are given a different hash to increase security.  As a result passwords can only be reset (even by admin support staff).

How secure is the data in transit?

All traffic on the site is secured by SSL 2048-bit encryption

For any support queries, you can get in touch with us at

Useful feedback?

We welcome any feedback you may have on this tool so that we can continue to improve and develop our service.
Please get in touch with us on 01608 812500, email or write to us at:

Business Continuity Working Group
Fire Protection Association
London Road
Moreton in Marsh
GL56 0RH